Effective Date: 03/24/2025
This Privacy Policy explains how TCHS ("we," "our," or "us") collects, uses, discloses, and protects personal information through our mobile applications—TCHS Properties, TCHS Management, and TCHS Technicians ("Apps"). We are committed to protecting your privacy and complying with applicable U.S. federal laws as well as Florida state privacy regulations.
Personal & Contact Information: When you register or use the app, you may provide your name, email address, phone number, and mailing address.
Property & Service Details: Data related to your property, service requests, scheduling visits, and invoicing.
Media Files: Photos you upload to document property conditions or areas needing service.
Communications: Comments, feedback, and any other messages exchanged with the TCHS team.
Usage Data: Information about your interactions with the app (e.g., feature usage, time stamps).
Employee & Client Data: Employee identifiers, names, and contact details; information about client requests imported from TCHS Properties.
Task & Scheduling Information: Details of assignments, task status, and scheduling information.
Internal Communications: Notes and updates shared among team members to manage and track job progress.
Usage Data: Logs that help monitor app performance and ensure efficient task delegation.
On-Site Documentation: Photos and videos uploaded to record site conditions before, during, and after service.
Time & Location Logs: Time tracking information and, where applicable, location data to verify service visits.
Job Details: Work logs, progress notes, and final service reports.
Usage Data: Data on how technicians interact with the app to improve functionality and maintain service quality.
We use the collected information for purposes including, but not limited to:
Service Delivery: Processing service requests, providing quotes, scheduling visits, and documenting service completion.
Communication: Allowing seamless communication between property owners, management, and technicians.
Performance Monitoring: Tracking progress, managing assignments, and ensuring high-quality service delivery.
App Improvement: Analyzing usage data to enhance features, improve user experience, and maintain security.
Compliance & Legal Obligations: Meeting our legal responsibilities under applicable U.S. and Florida laws, including data breach notification requirements.
We do not sell or rent your personal information to third parties. We may share information with:
Service Providers: Trusted partners who help operate the apps, subject to strict confidentiality agreements.
Business Transfers: In the event of a merger, acquisition, or sale, user data may be transferred as part of the business transaction.
Legal Compliance: Authorized government requests or to protect the rights, property, or safety of TCHS, our users, or others.
We implement industry-standard security measures to protect your data, including:
Encryption: Secure transmission of sensitive information over networks.
Access Controls: Restricting access to personal data to authorized personnel only.
Regular Audits: Continuous review of our security practices and infrastructure to prevent unauthorized access or breaches.
Despite these efforts, please be aware that no method of electronic transmission or storage is entirely secure.
Your personal information is retained only for as long as is necessary to fulfill the purposes described above or as required by law. We regularly review our data retention policies and securely dispose of any information that is no longer needed.
Access: You have the right to request access to your personal data held by us.
Correction: You may request that inaccurate or incomplete information be corrected.
Opt-Out: Where applicable, you may opt out of certain data processing activities.
Deletion: Subject to legal or contractual obligations, you may request the deletion of your data.
In compliance with Florida law, we will notify you in a timely manner if your data is involved in a security breach that poses a significant risk of harm.
For further details or to exercise any of these rights, please contact our Privacy Officer using the contact details provided below.
Our Apps are not directed to children under the age of 13. We do not knowingly collect personal information from children. If it is brought to our attention that a child has provided personal information, we will take steps to remove such information.
While our primary operations are based in the United States, any transfer of personal information outside of your state or country will be protected by appropriate safeguards in compliance with applicable laws.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We encourage you to review this page regularly for any updates. Significant changes will be communicated through the Apps or by other appropriate means.
If you have any questions or concerns regarding this Privacy Policy or our data practices, please contact us at:contact.us@tchsprogress.com
Email: contact.us@tchsprogress.com
Mailing Address:
7957 N University Dr
125
Parkland, Florida 33067
Phone: 954-415-3558
By using our Apps, you acknowledge that you have read and understood this Privacy Policy and agree to the collection and use of your information as described herein.
This Privacy Policy is intended to provide clear information about our data practices and to comply with applicable U.S. and Florida privacy laws. It is not intended as legal advice. For legal questions or personalized advice, please consult a qualified attorney.